Finding Reliable RV Repair Service When You’re on the Road
One of the most difficult issues related to ownership of, and traveling with an RV is when it requires repairs while you’re on the road. How do you find reliable RV repair service/shop? If you’re in an emergency situation that requires your RV to be towed, you may not have too much choice in the matter since most roadside assistance programs will only pay towing to “the nearest repair facility.” It’s still a good idea, however, to do a little research while you’re waiting on a tow truck, to determine your options, read reviews, and identify which shop in the area will be the best fit. Most of the time, you can negotiate a tow to the shop of your preference.
If you’re not in an emergency situation, you have the advantage of choosing the repair shop of your choice with no restrictions…but how do you narrow down your options and choose the repair service that’s best for your RV? We’ve got some suggestions:
Talk to Other RV Owners
Other RV owners are one of the best ways to find reliable service spots. Join RV forums and Facebook groups to ask for recommendations.
Check Online Reviews
You can easily look up reviews on Google, Yelp, and other similar sites. While there is an RV-specific review site, it isn’t always up-to-date: rvservicereviews.com.
Search in the Region Where Your RV Was Manufactured
You’re likely to find the most RV repair shops that know the most about your specific RV, where it was manufactured. For example, Elkhart, IN, still makes roughly 60% of RV’s in the United States today. If these areas are already along your travel route, it makes sense to stop!
Establish a Regular Stop
Many full-time RVers have a destination they visit annually. These regular stops can be a great place to have yearly RV maintenance completed—especially if you are able to establish a good relationship with a reliable, local shop.
Consider Truck Shops
Driving an RV isn’t terribly different from operating a big truck. For this reason, many of the big truck-service companies cater to RVs. For example, for those with Allison Transmissions you can get your transmission work at any Allison-certified shop. For those with Cummins Engines, there’s Cummins Coach Care. For those with Freightliner Chassis, the Freightliner shops will happily work on your RV. There are lots of options!
Seek Out Specialists for the Big Stuff
RVs are complicated machines and there are few places that have the ability to handle all the major components with equal expertise; therefore, if you’re getting suspension work done go to a suspension shop. If you’re getting engine work done, go to an engine shop, etc. It seems like common sense but it’s an equally common mistake.
Call a Mobile Tech
Mobile techs can be a good option for minor repairs. Generally, they can’t handle the big stuff (engine, transmission etc.), but they are usually very competent in fixing smaller repairs. You typically pay a service call fee (in addition to labor/parts); however, in return, you get the convenience of not having to seek out a shop. Most RV parks can recommend good local mobile tech.